Fast, Reliable Troubleshooting Help
Prior to launching GateHouse®, we were frustrated with the lack of support and the slow response times of the visitor check in software providers that were available. As a systems integrator, we were hearing first hand that customers really valued a reliable support team from their guest management software provider.
As a result, TEM Systems launched the GateHouse® division to develop a world class resident and visitor registration software that is backed by a team that is committed to providing the most reliable software support from the smartest people possible.
GateHouse Solutions offers a number of visitor control service options designed to fit a variety of needs and budgets. You may opt for hourly support, or one of our client agreements. Either way, you can expect outstanding technical support and guidance that have made GateHouse Solutions so successful.
Prepay for a specific number of support hours and get a discount on the flat hourly rate.
We offer several client agreements with benefits such as unlimited telephone support on GateHouse visitor check in software during regular business hours (Monday thru Friday, 8:30 a.m. to 5:00 p.m., excluding holidays), discounts on visitor check in software upgrades as well as training.
Go a step further, and get enhanced support including administrative services, visitor control system management, regular status meetings, and prioritized software support services (faster response time). You can also customize your visitor control plan with our personalized support options.
Have our support team manage your visitor tracking system with a customized guest control plan tailored to your needs. Typical features include an initial review and implementation, during which we insure your firewalls and virus protection are properly implemented. Additional benefits include regularly scheduled meetings, weekly system maintenance and pro-active support, you can rest assured that you are actively taking control of your security.
Our customer love to talk to us and we are always here to help, but there are few steps that you could follow before calling us about your visitor check in software. These steps could save you time and money.